Java Support/Application Support

Responsibilities

• Handle Application Support for banking environments with hands-on Incident Management
• Manage escalation procedures and work with multiple vendors
• Report and track issues, ageing, and resolution
• Work with multiple application and infrastructure teams to resolve issues and document Root Cause Analysis (RCA)
• Mentor junior staff on incident handling
• Identify patterns of repeat issues and collaborate with teams on permanent resolution
• Manage and track Change Control for infrastructure and applications
• Participate in Change Control Boards and manage inter-application dependencies
• Monitor and track service availability
• Coordinate and document Disaster Recovery (DR) drills
• Document operational procedures and manage workload for L1/L2/L3 teams

Requirements

• 8 to 12 years of experience in Java Support or Application Support roles
• Proven experience in Banking Application Support
• Expertise in Incident, Configuration, Service, Problem, and Escalation Management
• Strong interpersonal and process-oriented skills
• Experience in stakeholder management and project delivery strategy
• Knowledge of LOS/LMS, Payment Gateways, POS, Cards, Wallets, Fintech, or MSME Lending is a plus

Preferred Qualifications

• Vendor resource management experience
• Exposure to Retail or Corporate Banking functionality
• Experience in end-to-end project planning including scope, risk, and quality management