Java IVR Application Developer

Responsibilities

• Design, develop, and maintain IVR applications based on business and technical requirements
• Integrate IVR solutions with key internal services
• Monitor IVR systems and implement operational improvements to enhance customer experience
• Troubleshoot and resolve issues within the voice contact center and IVR environments
• Collaborate with project managers to ensure the timely and high-quality delivery of solutions
• Participate in forward-looking initiatives to improve call steering and IVR architecture
• Communicate technical concepts clearly to both technical and non-technical stakeholders

Requirements

• 4+ years of professional software development experience with a strong focus on Java
• Strong Java programming skills in Java EE and Spring Boot / Spring Core
• Solid knowledge of Object-Oriented Design (OOD), Object-Oriented Programming (OOP), and design patterns
• Experience working with SQL for application configuration and data-driven logic
• Practical experience designing and developing microservices and distributed systems
• Hands-on experience with cloud platform engineering, preferably AWS
• Experience with containerization and orchestration using Docker and Kubernetes
• At least 1 year of foundational experience with Golang
• Strong troubleshooting and analytical skills

Preferred Qualifications

• Understanding of voice contact center systems and IVR platforms
• Experience developing IVR applications
• Understanding of AI integration and LLM-based architectures
• Familiarity with voice technologies and speech standards (VoiceXML, SRGS, MRCP, CCXML)

Benefits

• ForeverRemote work culture
• Comprehensive compensation and benefits package
• Health insurance
• Language courses
• Relocation program
• Professional development opportunities and certification programs
• Mentorship and talent investment programs