Posted 5 hours ago
Japanese Guest Relation Officer
AYANA HospitalityJapanese Guest Relation Officer (Native/Speaker)
Perks & benefits
Annual LeaveHealth InsurancePaid Leave
Requirements
Fluent Japanese (N2 minimum), Strong English command, Diploma in Rooms Division or Hotel Management, Excellent communication skills, Problem-solving abilities
Skills
JapaneseHospitality
About the role
Responsibilities
- Review arrival lists to welcome guests
- Attend to special guests (e.g. VIPs) and answer their inquiries
- Help prepare welcome folders with collateral
- Provide information about amenities, area and venues and promote services
- Anticipate guest needs and build rapport with customers
- Offer assistance with certain tasks such as confirming travel arrangements
- Address customer complaints and escalate to Guest Relation Manager when needed
- Ensure compliance with health and quality standards
Requirements
- Fluent in Japanese (minimum N2 certification)
- Strong command of the English language
- Diploma in Rooms Division, Hotel Management, or a related discipline
- Excellent communication and interpersonal skills
- Strong problem-solving abilities and a customer-centric approach
Benefits
- Positive Working
- Great Environment
- Supportive Team Work
About the Company
AYANA Hospitality is excited to offer the position of Japanese Guest Relation Officer at our stunning AYANA Komodo resort.
ScoutJobs Agent
Get matches like this delivered daily
Sign up free — we'll pull jobs that fit your CV from across the web and rank them for you.
Get started — it's freeJapanese Guest Relation Officer
AYANA Hospitality · Komodo
