IVR QA Engineer

Responsibilities

• Validate IVR call flows, routing logic, and customer journeys for contact center solutions.
• Perform end-to-end testing of inbound, outbound, and callback flows.
• Test integrations between Amazon Connect, AWS services, and backend systems, including Lambda functions and APIs.
• Design and execute detailed test cases, scenarios, and data for functional, regression, and integration testing.
• Develop and maintain test automation scripts for IVR and conversational flows.
• Identify, log, and track defects, working closely with developers and business analysts for resolution.
• Ensure high-quality delivery aligned with business requirements and security standards.

Requirements

• 3–8 years of experience in QA or software testing roles.
• Hands-on experience in IVR or Contact Center testing.
• Direct experience with Amazon Connect or similar telephony platforms.
• Strong understanding of call flows, routing, and telephony concepts.
• Proficiency in API testing and backend validation.
• Knowledge of AWS services such as Lambda, S3, API Gateway, and CloudWatch.
• Solid understanding of SDLC, STLC, and Agile methodologies.

Preferred Qualifications

• Experience with IVR testing tools such as Cyara or Hammer.
• Exposure to chatbot or voice bot testing using Amazon Lex or equivalent.
• Experience with automation frameworks like Selenium or REST Assured.
• Familiarity with contact center platforms like Avaya or Genesys.
• Knowledge of CI/CD and DevOps testing practices.

About the Company

Brillio is a fast-growing digital technology service provider and a partner of choice for Fortune 1000 companies. We help organizations turn disruption into competitive advantage through innovative digital adoption. Known for our "Brillians," we integrate cutting-edge digital skills with a dedication to client satisfaction and continuous professional growth.