ITSM Specialist

About the Company

Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow.

Responsibilities

• Adherence to Datacom ITIL processes and procedures
• Drive ongoing improvement and innovation
• Maintain inter-team flexibility
• Manage stakeholder relationships
• Handle operational reporting

Requirements

• At least 3 years of experience in an ITSM role
• Experience across change, incident, problem, release, configuration, and capacity management
• Strong understanding of technical concepts and frameworks
• Exceptional communication and stakeholder management skills
• Ability to work onsite at customer premises and participate in an on-call roster

Preferred Qualifications

• Experience running Major Incidents for an IT managed service provider
• Exposure to ITSM tools such as Cherwell, ServiceNow, or Remedy