Posted a month ago
ITSM Service Mapping Consultant
VAM SystemsITSM - Service Mapping Consultant - CMDB
Requirements
Bachelor’s degree in Computer Science or related field, Hands-on experience with ServiceNow Discovery and Service Mapping, Strong understanding of CMDB structure and CI classes, Knowledge of infrastructure technologies, Experience troubleshooting discovery probes and patterns
Skills
ServiceNowITSMCMDB
About the role
Responsibilities
- Configure, manage, and maintain Service Mapping and Discovery tools within the ITSM platform
- Create and maintain service maps to ensure accurate relationships between applications, services, and infrastructure
- Analyze complex service dependencies and present clear visual service maps
Requirements
- Bachelor’s degree in Computer Science, Information Systems, or a related field
- Hands-on experience with ITSM platforms, specifically ServiceNow Discovery and Service Mapping
- Strong understanding of CMDB structure, CI classes, and relationships
- Knowledge of infrastructure technologies including servers, databases, networks, and cloud platforms
- Experience troubleshooting discovery probes, patterns, and integrations
- Strong problem-solving skills and attention to detail
- Excellent communication and collaboration skills
- Ability to join within a 2-week to 1-month timeframe
About the Company
VAM Systems provides specialized staffing and professional services solutions to support various industries and operations globally.
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VAM Systems · Doha
