IT/OT Support Specialist

Responsibilities

• Onsite IT/OT support including break/fix for thin clients, IPCs, handhelds, and lab equipment
• Local hands-and-feet support for global IT teams
• Troubleshooting automation and production systems (PLC, SCADA, OT networks)
• Support for software upgrades, patching, and backups in lab/OT environments
• Incident, problem, and change management (ITIL-based)
• Compliance with CSV, GxP, and data integrity procedures
• Participation in disaster recovery and business continuity planning

Requirements

• Bachelor's in IT, Engineering, or related field
• 5+ years of IT/OT support experience in regulated environments
• Experience with industrial IT systems, SCADA/PLC, and lab software
• Networking knowledge (VLAN, Firewall, Routing)
• ITIL process knowledge; ServiceNow/Remedy ticketing
• Database Troubleshooting Experience MSSQL
• Available for onsite support and 24/7 on-call rotation
• Fluency in Slovenian and English (both written and spoken)
• Ability to provide a Criminal Record declaration no older than 3 months

Benefits

• Broad range of activities, tasks, and projects
• Flexible working conditions
• Vouchers (B-day, wedding, and new born)
• Fishing for Friends referral program
• Refreshments in the D-ploy office
• Further development and professional advancement
• Friendly and international working environment
• Company-sponsored events

About the Company

D-ploy is a leading IT and Engineering Solutions company with operations worldwide, providing innovative services to industry-leading clients across the EMEA region and the USA.