IT Workplace Services Specialist

About the Company

Robusta assists organizations in transitioning to a digital-first approach, crafting unforgettable experiences for their customers. We provide strategy, design, product, and technology services to prominent businesses and brands.

Responsibilities

• Manage the end-to-end lifecycle of company laptops and mobile devices, including procurement, configuration, deployment, maintenance, repair, recovery, and disposal
• Ensure new employees receive fully configured equipment on or before their first working day
• Administer user onboarding and offboarding by provisioning and revoking access to approved business systems
• Process application access requests, permission changes, and approved endpoint security exceptions
• Maintain an accurate inventory of IT assets, software licenses, and SaaS subscriptions
• Monitor software license utilization, coordinate renewals, and support cost optimization
• Maintain the reliability of workplace technology, including office networks, Wi-Fi, conferencing systems, and audiovisual equipment
• Provide first-line IT support by resolving user issues promptly
• Maintain IT documentation, asset records, support procedures, and operational runbooks
• Ensure all company devices remain compliant with endpoint protection and organizational security policies

Requirements

• Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field
• 2–4 years of experience in IT Administration, IT Operations, or Workplace Technology
• Experience managing Windows, macOS, and Linux devices
• Hands-on experience with Google Workspace administration and user access management
• Familiarity with endpoint protection solutions and identity and access management
• Experience managing SaaS subscriptions, software licensing, and IT asset inventories
• Strong troubleshooting and customer service skills