IT Workplace Operations Engineer

Responsibilities

• Support and maintain IT operations for in-office and remote teams to ensure high-quality service delivery.
• Take ownership of endpoint and device management using Intune, Jamf, MDM, and SSO platforms.
• Manage the end-to-end IT asset lifecycle, including procurement, provisioning, tracking, and secure decommissioning.
• Own onboarding and offboarding device workflows in collaboration with People Ops and Security teams.
• Maintain office AV equipment and conference room technology for daily use and special events.
• Identify and implement process improvements and automation opportunities to increase support efficiency.
• Document IT processes, runbooks, and workflows to transition from reactive to proactive operations.
• Collaborate with Engineering, Security, and Workplace teams on IT initiatives and policy alignment.

Requirements

• 3-5 years of experience in IT operations or workplace support with progression into systems ownership.
• Proficiency with modern IT tools including MS Intune, Jamf, and Okta.
• Well-versed in ITIL principles and experience with ITSM platforms like Jira or ServiceNow.
• Strong troubleshooting skills for Windows and Mac hardware, software, and connectivity.
• Solid working knowledge of G-Suite and Microsoft 365 administration.
• Competence in managing AV and conference room technology.
• Excellent documentation habits and the ability to write clear process guides.
• Effective communication skills for engaging with both technical and non-technical stakeholders.

Preferred Qualifications

• Exposure to automation, scripting, or Infrastructure as Code (e.g., GitHub or Terraform).
• Experience with Meraki Wireless Networks.

Benefits

• Competitive salary and share options.
• Generous annual leave and paid parental leave.
• Private family health insurance and life/accident cover.
• Mental wellbeing support including access to therapy and workshops.
• Annual budget for learning and development (books, courses, coaching).
• Work from abroad (WOO) for up to 90 days annually.
• Home office setup contribution and laptop ownership program.

About the Company

Tide helps SMEs save time and money by offering business accounts, banking services, and connected administrative solutions. Supporting over 2 million members globally, Tide is transforming the small business banking market through advanced technology and data-driven decisions.