IT Technician I - AV

Responsibilities

• Provide real-time, on-site support for classroom AV systems to ensure uninterrupted teaching and learning.
• Diagnose and resolve complex AV issues involving integrated Crestron/Extron systems, projection, audio, and control systems.
• Perform proactive maintenance, testing, and troubleshooting of classroom AV equipment to ensure reliability.
• Assist users with technical issues related to Windows OS, macOS, Citrix, email, and network connectivity.
• Perform routine maintenance and upgrades on supported equipment and software packages.
• Monitor aging technology and coordinate repairs, upgrades, or replacements.

Requirements

• High School Diploma or GED (equivalent professional experience may be considered).
• 3 years of related experience in technical support or audiovisual environments.
• Proven ability to troubleshoot AV systems, including projection, audio, and control systems.
• Knowledge of Crestron and Extron platforms.
• Proficiency in supporting Windows and macOS operating systems.

Preferred Qualifications

• Bachelor’s degree in Information Technology, AV Technology, or a related field.
• Experience supporting enterprise or higher education AV environments.
• Familiarity with AV-over-IP, video conferencing platforms (Zoom, Teams), and lecture capture systems.
• Working knowledge of networking fundamentals (IP addressing, switching, VLANs).
• Experience with preventative maintenance programs and asset lifecycle planning.

Benefits

• Comprehensive total rewards package including competitive base compensation.
• Access to a wide range of employee benefits as outlined in the Prospective Employee Benefit Guide.

About the Company

Gonzaga University is a Jesuit, Catholic, humanistic institution located in Spokane, Washington. We are committed to fostering an inclusive and diverse community and providing high-quality service to our faculty, staff, and students.