IT Technician Apprentice

Responsibilities

• Assist and troubleshoot day-to-day technical issues, particularly on macOS and SaaS platforms
• Prepare and manage new hire onboarding, including devices, accounts, and software provisioning
• Maintain IT asset inventory and track equipment returns and assignments
• Document IT procedures, common fixes, and setup processes in an internal knowledge base
• Collaborate with the IT team on ongoing improvements and automation through scripts and workflows
• Ensure basic security hygiene is followed on devices, such as patches, encryption, and updates

Requirements

• Looking for a 1 or 2-year apprenticeship
• Strong curiosity for how IT systems work and a genuine desire to help people solve tech problems
• Comfort working in a macOS environment
• Basic understanding of IT concepts like networks, device management, or account provisioning
• Methodical and organized approach to tasks
• Clear communication skills in English (both oral and written)
• Ability to thrive in a fast-paced environment

Benefits

• Meal vouchers to cover work day meals
• Monthly mobility package for commuting
• 25 days of paid leave
• Discounts on sports and wellness subscriptions via Classpass and Gymlib
• Annual company offsite to reconnect and relax

About the Company

Swan is Europe’s embedded banking specialist. We empower software companies to embed banking features like accounts, cards, and payments directly into their products, under their own brand. Founded in 2019, Swan is a licensed financial institution and a principal member of Mastercard, processing over €1.5 billion in monthly transactions.