IT Technical Support Executive/Manager

Responsibilities

• Provide technical support for solutions including Google Workspace, Microsoft 365/Azure, and Web-Email Hosting (cPanel & Plesk).
• Manage domain name registrations, Cloud & VPS hosting, and ThinkEmailer.com.
• Handle deployment, setup, and training for various company solutions.
• Support office systems, operations, firewalls, and CCTV handling.
• Respond to client support requests via phone, email, and the internal ticketing system.

Requirements

• Ability to handle support requests from clients via phone and email.
• Strong knowledge of hardware and networking.
• Knowledge of web hosting and DNS management.
• Excellent written and verbal communication skills in English.
• Must be currently living or working in Mumbai.
• Ability to work quickly and efficiently under pressure with high attention to detail.
• A motivated self-starter with a passion for technology.

Preferred Qualifications

• Experience with Google Cloud Platform or Freshworks.
• Previous experience in a fast-paced IT services environment.

Benefits

• Opportunities to obtain Google and Cloud certifications.
• Continuous learning and professional growth opportunities.
• Fast-paced and collaborative work environment.

About the Company

Think Technology Services provides a wide range of IT solutions, including cloud hosting, email services, and managed IT support.