IT Team Leader

Responsibilities

• Lead daily IT operations, including task delegation, shift coverage, and workflow optimization in a 24/7 environment.
• Coach and mentor team members to foster a proactive and collaborative work environment.
• Supervise troubleshooting and incident response for hardware, network, and system issues to meet SLA targets.
• Oversee the health and performance of streaming equipment, encoders, and network devices across multiple studios.
• Monitor and maintain the stability of network and server infrastructure while ensuring adherence to InfoSec policies.
• Supervise equipment audits, procurement follow-ups, and vendor coordination.
• Collaborate with Development, AV, and Security teams on new deployments and infrastructure scaling initiatives.

Requirements

• Minimum 4 years of experience in IT support, infrastructure, or systems administration.
• At least 1 year of experience in a leadership or mentoring role.
• Strong technical knowledge of Windows and Linux systems administration and AD management.
• Solid understanding of LAN/Wi-Fi infrastructure, VLANs, and routing/switching principles.
• Fluency in both English and Spanish (written and spoken).
• Ability to work flexible, rotating shifts within a 24/7 operational environment.

Preferred Qualifications

• Certifications such as ITIL Foundations, CCNA, CompTIA Network+, or Microsoft/AWS equivalents.
• Experience working within streaming, broadcast, or multimedia production environments.
• Familiarity with Jira, SNMP monitoring tools, and ITIL-based workflows.

Benefits

• Competitive salary and international work environment.
• Access to the ARRISE Learning Hub for personalized career development.
• Opportunities for advancement within the online casino industry.
• Home & Emergency Medical Assistance Plan (after 3 months).
• Gym access (after 3 months).

About the Company

ARRISE sets the benchmark for service delivery and excellence in the iGaming industry. We are a global community of over 6,000 professionals partnering with industry leaders like Pragmatic Play to deliver world-class gaming experiences. We invest in our people and foster growth at every level.