IT Team Coordinator - Service Desk

Responsibilities

• Lead and develop a regional team of Service Desk Specialists, providing feedback and supporting performance.
• Drive continuous improvement of daily operations, team routines, and ways of working.
• Prioritize incidents and service requests to ensure timely and reliable resolution within the ITSM system.
• Handle complex L2/L3 support cases and escalate suspected security incidents to Group Security.
• Coordinate user onboarding and offboarding processes.
• Manage regional IT assets, including inventory, laptops, and mobile equipment.

Requirements

• Degree in IT (e.g., Computer Science, Business Informatics) or comparable vocational training.
• Proven experience in IT, specifically in leading and coordinating IT teams.
• Strong knowledge of IT Service Management (ITSM); ITIL certification is an advantage.
• Proficiency in Windows client OS, Office 365, and collaboration tools like Teams and Exchange.
• Experience providing L2/L3 support.
• Native or fluent German and very good English communication skills.
• ADA certification or willingness to obtain it with company support.

Preferred Qualifications

• Knowledge of servers, storage, and networking.

Benefits

• 12 monthly salaries and a performance-based bonus scheme.
• Company pension plan funded by the employer and accident insurance.
• Relocation support for candidates moving to the region.
• Additional perks including bike leasing and access to a Corporate Benefits platform.
• Employee Assistance Programme and discounted leisure activities.

About the Company

TOMRA provides advanced collection and sorting systems for the circular economy and sensor-based sorting technology for food processing. Founded in 1972, TOMRA is a global leader in sustainable technology, employing approximately 5,300 people worldwide.