IT Systems Engineer

About the Company

Merge Labs is a frontier research lab with the mission of bridging biological and artificial intelligence to maximize human ability, agency and experience. We’re pursuing this goal by developing fundamentally new approaches to brain-computer interfaces.

Responsibilities

• Act as admin of record to critical systems, building scalable and auditable processes
• Own end-to-end IT onboarding and offboarding processes
• Operate and improve the Okta, Active Directory, TrueNAS, and Proxmox stack
• Provide support across Mac, Windows, and Linux environments
• Manage configuration management tooling including Jamf (Iru) and Ansible
• Manage SaaS contracts, licenses, renewals, and vendor relationships
• Maintain office infrastructure including Wi-Fi, networking, and IoT segmentation
• Partner with lab and platform teams on hardware integration and data collection unblocking
• Establish baseline security hygiene including MFA and access reviews

Requirements

• Demonstrated success in IT operations or systems administration, ideally in a scaling startup
• Hands-on Active Directory administration experience (Group Policy, permissions)
• Strong Mac and Windows support fundamentals including imaging and MDM
• Admin-level knowledge of Okta or comparable IdP (SSO, SCIM, conditional access)
• Networking competence including Wi-Fi, VLANs, and firewall troubleshooting
• Understanding of security best practices
• Strong interpersonal skills and ability to work with ambiguity
• Bias toward automation and documentation