IT Systems Administrator

Responsibilities

• Manage IT asset provisioning, including system builds and configuration during onboarding and offboarding
• Provide technical assistance via phone, remote sessions, and in-person desk support
• Monitor and respond to system alerts and alarms promptly to ensure timely resolutions
• Manage and resolve tickets in the IT support queue, providing regular updates to users
• Perform account administration within Microsoft applications
• Collaborate with IT colleagues to implement updates, patches, and security measures

Requirements

• Tertiary qualification in an information technology related discipline
• Proven experience with Windows and Microsoft applications
• Experience with telephony systems
• Experience with cloud-based infrastructure technologies
• Experience managing user onboarding and offboarding processes
• Ability to provide a current National Police Clearance

Benefits

• Generous discounts on Journey Beyond travel and experiences
• Study Assistance Policy and Employee Referral Policy
• Parental Leave program and Purchased Leave policy
• Private Health discounts and Employee Assistance Program
• Discounts on Journey Beyond merchandise
• Flexible working environment

About the Company

Journey Beyond is Australia’s leading experiential tourism group, operating 20 brands across Australia and New Zealand. From iconic trains like The Ghan to premium outback operators and aquatic adventures, we connect guests to the land and to each other through unforgettable travel experiences.