IT System Support Administrator

Responsibilities

• Implement and manage server infrastructure, including hosts, VMs, clusters, and Storage Area Networks (SANs).
• Perform Tier 1 alert triage, proactive remediation, and reporting on system metrics.
• Troubleshoot hardware, software, and connectivity issues, including client FTP sites.
• Support SOC II and partner audits by providing necessary evidence, artifacts, and reports.
• Maintain and update technical documentation for assets, processes, and procedures.
• Identify redundant processes and develop automation tools to improve efficiency.
• Assist in managing vulnerability and risk management programs and testing disaster recovery plans.
• Coordinate product code and operational changes through DevOps pipelines.
• Participate in on-call support and scheduled after-hours or weekend maintenance.

Requirements

• 8+ years of experience in server, storage, database, and backup administration.
• 5+ years of expertise in the Microsoft Stack (Windows Servers, Clusters, Hyper-V, IIS, .Net, SQL Server).
• Strong knowledge of networking technologies including Load Balancers, Firewalls, Switches, and Routers.
• Advanced automation and scripting skills using PowerShell.
• Proficiency with networking tools such as packet capture, nmap, tracert, and putty.
• Experience working within ITIL, Agile Scrum, and SOC 2 certified environments.

Preferred Qualifications

• Bachelor’s degree in a relevant field or an equivalent combination of education and experience.
• Strong problem-solving, project management, and leadership skills.
• Excellent verbal and written communication skills.
• Ability to thrive in a dynamic, fast-paced, and complex technical environment.

About the Company

Milliman is an independent global provider of software and consulting services, delivering market-leading solutions to clients worldwide. We help companies navigate complex issues in retirement funding, healthcare financing, risk management, and data analytics. We invest heavily in skills training, career development, and diverse employee-led communities.