IT System Administrator

Responsibilities

• Provide first and second-line IT support to internal users via face-to-face, telephone, email, and instant messaging.
• Diagnose and resolve hardware, software, and connectivity issues for desktops, laptops, and peripherals.
• Install, configure, and maintain Windows operating systems and core business applications.
• Assist with Windows Server administration, including user account management and access control.
• Support cloud-based platforms, specifically Microsoft 365 and Azure.
• Manage IT assets, office equipment, and maintain accurate documentation and inventories.
• Provide occasional remote IT support to global offices across different time zones.

Requirements

• 1–3 years of professional experience in IT support, service desk, or junior systems administration.
• Strong experience supporting Windows desktop and laptop environments.
• Hands-on experience with Windows Server administration.
• Exposure to or experience supporting Microsoft 365 and/or Azure.
• Excellent verbal and written communication skills with a strong customer service orientation.
• Mandarin language proficiency is advantageous for supporting the Shanghai office.

Benefits

• Competitive salary and discretionary bonus.
• Learning & Development and CPD opportunities.
• Private healthcare.
• 25 days holiday.

About the Company

Freight Investor Services (FIS) is a leading global brokerage of freight and commodities. As the world’s largest broker on dry freight futures, FIS maintains a strong presence across bulk commodities, metals, and energy markets. With a global network spanning London, New York, Dubai, Singapore, and Shanghai, we provide expert brokerage, trade execution, and in-depth market intelligence.