IT Support Technician

Responsibilities

• Provide tier 1–2 technical support for macOS and Windows laptops, mobile devices, and peripherals
• Troubleshoot and resolve issues with core SaaS tools including Okta, Google Workspace, Slack, and Microsoft 365
• Manage the full ticket lifecycle within the ITSM tool, ensuring timely triage and resolution
• Execute onboarding and offboarding processes, including device provisioning, MDM enrollment, and secure data handling
• Maintain and support office A/V systems such as Zoom Rooms, Microsoft Teams Rooms, and conference hardware
• Manage endpoint security and asset inventory, ensuring devices meet compliance standards for encryption and patching
• Document troubleshooting steps and create content for internal knowledge bases

Requirements

• 5+ years of hands-on IT support experience in a corporate, startup, or managed services environment
• Strong troubleshooting expertise with macOS and Windows endpoints
• Proficiency with core SaaS tools (Google Workspace, Microsoft 365, Slack, Zoom)
• Foundational networking knowledge, including Wi-Fi troubleshooting and TCP/IP concepts

Preferred Qualifications

• Experience supporting hybrid office environments across multiple locations
• Prior experience working in a fast-growing technology company
• Proficiency with ITSM and MDM tools such as Jamf, Intune, or Jira Service Management
• Hands-on experience with A/V hardware from vendors like Logitech or Poly

About the Company

Opendoor is building the modern system of homeownership, giving people the freedom to buy and sell homes on their own terms through an end-to-end online experience.