IT Support Technician

Responsibilities

• Provide Helpdesk tier I-III support for employees
• Maintain computer hardware, software, telephone, and AV systems
• Develop and maintain formal helpdesk operating procedures
• Install, diagnose, repair, and upgrade computer hardware and equipment
• Respond to critical outages and develop proactive solutions
• Provide remote support via video, voice, or chat
• Manage hardware repairs through outsourced vendor support
• Monitor and resolve trouble tickets in the IT Service Management tool
• Assist with employee onboarding and termination processes
• Provide onsite tech support for special events and remote offices

Requirements

• 3+ years of experience providing Helpdesk tier I-III support
• Strong working knowledge of ServiceNow
• Technical knowledge of Azure Active Directory, Office 365, and Cloud Based Phone Systems
• Experience with enterprise mobility management and mobile device management
• In-depth knowledge of Microsoft and Apple software
• Ability to troubleshoot Audio Visual systems and video conferencing software (Teams, Zoom)
• Experience supporting enterprise email and/or data migrations
• Ability to work onsite in Downtown Los Angeles

Preferred Qualifications

• Microsoft or equivalent IT certifications
• Understanding of ITIL
• Experience administering and implementing SaaS solutions

About the Company

LA28 is the independent, non-profit, privately funded organizing committee for the Los Angeles 2028 Olympic and Paralympic Games.