Posted 10 hours ago
IT Support Technician L1 & L2
EverienceIT Support Technician L1 & L2
Requirements
Windows environment knowledge, Office 365 expertise, ITIL experience, 1+ year onsite support, Fluent Dutch, Fluent English
Skills
WindowsMicrosoft 365Active Directory
About the role
Responsibilities
- Provide onsite technical support for hardware, software, and network issues
- Install, configure, and maintain desktops, laptops, printers, and mobile devices
- Troubleshoot Windows OS, Microsoft 365, and common enterprise applications
- Manage user accounts, permissions, and access in Active Directory
- Respond to service desk tickets and ensure timely resolution within SLAs
- Support meeting room technology and AV equipment
- Perform basic network troubleshooting (LAN/Wi-Fi connectivity issues)
- Document incidents, solutions, and procedures
Requirements
- Technical knowledge of Windows, Office 365, Mobile services, and MS Teams
- Experience in IT Support within a large enterprise environment (+400 users)
- At least 1 year of onsite support and customer care experience
- Proficiency in ITIL incident and request processing
- Fluent in Dutch and English
- Strong analytical, interpersonal, and organizational skills
About the Company
Everience is an international consulting group delivering AI-augmented digital services and placing people at the heart of the AI revolution.
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Get started — it's freeIT Support Technician L1 & L2
Everience · Amsterdam
