IT Support Technician

Responsibilities

• Provide technical support and assistance to local users
• Handle troubleshooting incidents escalated by the Helpdesk
• Install hardware and configure software according to user needs
• Ensure quality of on-site interventions and respect of SLAs
• Manage video conferencing rooms and provide support
• Maintain IT inventory and manage site spare parts
• Monitor local infrastructure including office servers, print servers, LAN, and telephony
• Coordinate with external service providers and manage warranty relations with after-sales services

Requirements

• 2-5 years of experience
• Autonomy and ability to work in a team
• Rigorous and committed approach
• Strong sense of service and customer relations
• Effective communication skills with users

Benefits

• 50% health insurance coverage
• 50% reimbursement of transportation costs
• Meal vouchers (€9.50 with 60% employer contribution)
• Referral bonuses up to €1000
• Access to a training institute for skill development
• CSE cultural advantages

About the Company

HELPLINE is a French Digital Services Company (ESN) that has been supporting IT departments in their digital transformation projects since 1994. With 3600 specialists and 16 locations, the company operates in France and internationally.