IT Support Technician

Responsibilities

• Handle user requests remotely via telephone, email, and portal
• Adapt communication style to each user
• Organize and prioritize interventions based on urgency
• Manage incident tracking and resolution
• Escalate unresolved incidents to higher levels
• Contribute to the knowledge base to share expertise with the team

Requirements

• Degree in IT (Bac+2/3) or equivalent successful professional experience
• Proficiency with Windows 11, Office 2016, and Microsoft 365
• Knowledge of Outlook and specific business applications
• Understanding of mobility tools, local networks, and telecoms (LAN/WAN)
• Strong listening, rigor, and adaptability skills
• Ability to work effectively in a team environment

About the Company

HELPLINE specializes in user support outsourcing and implementing an augmented employee experience through AI, where human expertise and technology enrich each other. Part of the Everience group, HELPLINE serves over 200 clients with 2,500 employees.