IT Support Technician

About the Company

HELPLINE specializes in user support outsourcing and the implementation of an augmented employee experience through AI. As part of the Everience group, HELPLINE provides user, application, and proximity support, IT asset management, and GRC services to over 200 clients worldwide.

Responsibilities

• Perform proximity-based IT interventions
• Adapt communication to various users using strong interpersonal skills
• Organize and prioritize interventions based on urgency
• Manage the follow-up and resolution of every incident
• Escalate unresolved incidents to higher levels when necessary
• Contribute to the knowledge base to share expertise with the team
• Work within environments including Windows 7/10, Office 365, Outlook, and LAN/WAN networks

Requirements

• Degree in IT (Bac+2/3)
• Initial experience in remote or proximity IT support and user assistance
• Strong listening, rigor, and adaptability skills
• Ability to work effectively within a team

Benefits

• Mutual insurance and 50% transport coverage
• Meal vouchers (€9.50 at 60%)
• €1,000 referral bonus
• CSE (Social and Economic Committee)
• 2-week integration period and ongoing training