IT Support Technician

Responsibilities

• Support Help AG end users by solving tickets and reported technical issues
• Prepare new equipment, including asset tagging, assignment, and tracking
• Manage user lifecycle including creation, ACL assignment, and on/offboarding
• Monitor hardware and software stock levels and manage order requests
• Maintain endpoint security, software updates, and patching
• Perform monthly endpoint health checks and infrastructure health reports
• Monitor and maintain configuration backups of infrastructure components
• Respond to SOC alerts and reported incidents with necessary remedial action
• Maintain, update, and review the company asset register
• Perform monthly Active Directory and system access reviews

Requirements

• Bachelor's degree in Information Security, IT, or a related field
• 1+ years of experience in IT support and user request resolution
• Proficiency with Microsoft Active Directory, Office365, Exchange Online, and Azure AD
• Experience maintaining endpoint operating systems and troubleshooting hardware/software
• Solid understanding of networking protocols including TCP/IP, DHCP, and DNS
• Knowledge of information security concepts and related technologies
• Excellent organizational and communication skills (English proficiency required)
• Must be a UAE National

Benefits

• Health insurance with a leading global provider
• Career progression and growth through challenging projects
• Employee engagement and wellness campaigns
• Excellent learning and development opportunities
• Inclusive and diverse working environment
• Flexible/Hybrid working environment options

About the Company

Help AG is the cybersecurity arm of e& enterprise and a leading provider of strategic consultancy and tailored information security services across the Middle East. Established in 2004, Help AG serves as a trusted, vendor-agnostic IT security advisor, helping governments and enterprises strengthen their cyber defenses and safeguard their business operations.