IT Support Technician

Responsibilities

• Work closely with IT staff and consultants to maintain the firm's technology systems and environment
• Follow company IT security protocols to maintain network integrity and compliance standards
• Respond to user inquiries and troubleshoot hardware, software, and network issues
• Log, track, and resolve support tickets using help desk software
• Assist with the setup and deployment of workstations, laptops, mobile devices, and conference room equipment
• Provide timely notifications to users regarding system changes or outages
• Assist with planned office expansions and occasional travel as required

Requirements

• Associate or Bachelor's degree in Information Technology, Computer Science, or a related technical field
• Previous experience in a Helpdesk environment
• Proficiency in basic network cabling tasks, such as creating patch cables and installing structured cabling
• Ability to lift and/or move equipment up to 50 pounds
• Strong written communication and interpersonal skills

Benefits

• Competitive hourly rate of $22 - $26 per hour
• 401k participation
• Parking reimbursement
• Access to social, charity, and wellness events

About the Company

Evans & Dixon provides Midwest business clients with sophisticated legal advice, responsive communications, and hands-on industry knowledge. We serve as outside general counsel and manage large-scale litigation with a practical and efficient approach.