IT Support Technician

Responsibilities

• Provide End User Device (EUD) support for laptops, desktops, mobile devices, and peripherals
• Operate IT service kiosk for walk-in user support
• Deliver "smart hands" support including patching network cables and physical server room checks
• Perform basic troubleshooting under remote guidance
• Handle incident management and service requests
• Manage hardware replacement, setup, and device lifecycle (IMACD)
• Ensure adherence to GxP and regulated environment procedures

Requirements

• Experience in IT support, Service Desk, or Field Support
• Proficiency with Windows OS, O365, and basic networking
• Hardware troubleshooting skills
• Experience with ticketing tools like ServiceNow
• Fluency in English and French (spoken and written)
• Ability to provide a criminal record extract not older than three months

Benefits

• Broad range of activities, tasks, and projects
• Vouchers for birthdays, weddings, and newborns
• Referral program (Fishing for Friends)
• Refreshments in the office
• Professional advancement and development opportunities
• Friendly and international working environment
• Company-sponsored events

About the Company

D-ploy is an IT and Engineering Solutions company with operations throughout the EMEA region and the USA, delivering innovative services to industry-leading clients.