IT Support Technician

Responsibilities

• Provide Tier 1 technical support to on-site employees for day-to-day issues
• Manage conference room setups, including audio/video, projection, and Teams/Zoom connectivity
• Maintain office IT health, including internet connectivity, printers, and peripherals
• Set up, configure, and image workstations for both PC and Mac environments
• Manage, wire, and physically organize network equipment and hardware
• Assist with routine physical security backups and local data maintenance

Requirements

• Practical IT experience or background in Computer Science, IT Engineering, or Network Administration
• Familiarity with both Windows and macOS environments
• Basic understanding of networking concepts such as Wi-Fi, routers, cabling, and IP addresses
• Strong hardware troubleshooting skills, including audio/video gear and office equipment
• Ability to work independently as the primary on-site IT contact

Preferred Qualifications

• Interest in creative environments and media infrastructure
• Aspiration to learn DevOps methodologies

About the Company

Astucemedia is a global leader in innovative creative and software solutions for real-time data visualization. We provide cutting-edge technology for live TV, studios, museums, and sports venues, enhancing augmented reality graphics, virtual sets, and interactive digital platforms.