IT Support Technician

Responsibilities

• Provide Tier 2 IT help desk support, including hardware and software troubleshooting
• Perform LAN administrator support for the installation and maintenance of network devices, servers, and storage arrays
• Support network-attached devices such as computers, printers, biometric devices, and mobile/wireless hardware
• Assist in testing and maintaining server configurations, security patches, and system backups
• Monitor ServiceNow assignment groups and resolve technical tickets
• Conduct new equipment deployments and maintain video teleconferencing infrastructure
• Participate in a weekly on-call rotation and support special projects or events

Requirements

• Associates Degree and 1 year of IT help desk experience, or High school diploma and 3 years of experience
• Hands-on experience with network, computer, server, device imaging, and backup support
• Proficiency with Windows 11 and Microsoft Office 365 (including Teams)
• Experience using ServiceNow or a similar ticketing system
• Experience with end-point management tools such as SCCM, Bomgar, Zscaler, or PowerShell
• Familiarity with ITIL processes
• US Citizenship required to obtain facility credentials
• Valid driver's license and ability to perform physically demanding tasks (lifting up to 50 lbs)
• Ability to work in law enforcement environments, such as detention facilities

Preferred Qualifications

• Prior IT support experience in an Enterprise environment
• Experience with Windows Server 2019, Hyper-V, InfoBlox, or NetBackup
• Experience performing hardware repair for HP computers/printers and Dell servers
• Relevant certifications such as ITIL v4, MCSE, A+, Security+, or Network+

Benefits

• Health, dental, and vision insurance
• Paid time off and holidays
• Retirement benefits including 401(k) matching
• Educational reimbursement and parental leave
• Employee stock purchase plan
• Disability and life insurance
• Pet insurance

About the Company

Amentum is a global leader in advanced engineering and innovative technology solutions, trusted by the United States and its allies to address complex challenges in science, security, and sustainability. With approximately 50,000 employees in more than 70 countries, we deliver a broad range of operational support services to meet the critical needs of our clients worldwide.