IT Support Technician

Responsibilities

• Troubleshoot hardware, software, and connectivity issues in an enterprise environment
• Manage Active Directory tasks, including creating and modifying accounts and objects
• Install and configure servers, desktops, and laptops, including operating systems
• Deploy application software, updates, and patches
• Install and configure printers and other IT peripherals
• Monitor and respond to the help desk ticketing system
• Proactively monitor and troubleshoot network and server performance
• Maintain continuous documentation of IT systems
• Provide support for multiple sites, including after-hours assistance when required

Requirements

• Minimum of 1 year of professional experience in Windows server support or LAN/WAN and computer support
• Experience with Windows 10/11 and Microsoft Office 365
• Experience with Windows Server 2019 or later
• Knowledge of network connectivity, protocols, and security devices, including VPN troubleshooting
• Ability to lift or transport equipment weighing up to 50 lbs
• Willingness to travel to data centers and remote sites to provide on-site services
• Strong communication skills in English (written and oral)

Preferred Qualifications

• Experience with Active Directory, Exchange, SQL Server, Hyper-V, or Azure
• General knowledge of laboratory practices and Laboratory Information Management Systems (LIMS)

About the Company

ALS is a global leader in testing, providing comprehensive testing solutions to clients in a wide range of industries around the world. With over 20,000 team members across 70 countries, we use advanced technologies and innovative methods to help our clients leverage data-driven insights for a safer and healthier world.