IT Support & Stakeholders Engagement Specialist

About the Company

Cronos Europa is a leading IT and digital transformation partner dedicated exclusively to European Institutions and agencies, delivering mission‑critical solutions that shape Europe’s digital future. As part of the Cronos Group, we combine deep institutional knowledge with strong engineering excellence to support high‑impact EU programmes.

Responsibilities

• Provide first-level support to end-users of SUMMA and ABAC applications
• Manage and follow up user requests and incidents, including reporting activities
• Maintain and update the knowledge database and user documentation
• Identify and implement improvements in ServiceNow usage and helpdesk processes
• Manage customer relationships to ensure adoption of digital solutions
• Create stakeholder maps and analyze stakeholder needs
• Develop adoption dashboards, reports, and KPIs
• Define and implement communication strategies aligned with adoption objectives

Requirements

• Bachelor’s degree (EQF Level 6) or equivalent
• Fluent in English and French (minimum C1 level)
• Experience with Atlassian tools (Jira, Confluence)
• Proficiency in Microsoft Office, particularly PowerPoint
• Experience in stakeholder mapping and engagement strategies
• Strong analytical and problem-solving skills
• Ability to work in multicultural and multilingual environments

Preferred Qualifications

• ITIL Foundation certification