IT Support Specialist

About the Company

Zip is the AI platform for enterprise procurement — built for humans and agents working together. By orchestrating procurement across teams, tools, and suppliers with the help of AI agents, companies can secure the resources they need to innovate faster than ever before.

Responsibilities

• Act as the primary technical presence in the NYC office, managing Zoom, conference equipment, Wi-Fi, printers, and Mac hardware/software
• Provide general IT helpdesk and troubleshooting support for NYC and London employees
• Manage employee onboarding and offboarding, including hardware provisioning and access management
• Oversee laptop lifecycle logistics, including shipping, receiving, and asset tracking
• Administer cloud services such as Google Workspace, Azure AD/M365, Slack, Okta, Jira, and Zoom
• Partner with Workplace and InfoSec teams on desk deployments and device compliance
• Write and maintain runbooks and SOPs

Requirements

• 3+ years of corporate IT experience
• Ability to be onsite 5 days a week in Chelsea, NYC
• Ability to lift and move equipment up to 50 lbs
• Deep understanding of Mac, Windows, Kandji/Iru, and Intune
• Proficiency with Google Workspace, Slack, Zoom, Okta, and Azure AD/M365
• Experience supporting remote teams and multiple global offices
• Effective use of AI tools for support, scripting, and documentation

Preferred Qualifications

• Experience with automation workflows and scripting