IT Support Specialist

Responsibilities

• Respond to end-user service requests via ServiceNow or phone in a timely manner
• Resolve routine and documented end-user issues using established standards
• Liaise with technical specialists to resolve complex enquiries
• Set up and deploy software and hardware according to established standards
• Develop and edit standard operating procedures
• Troubleshoot and provide support for peripheral set-up and maintenance
• Test and analyze new and upgraded software and hardware

Requirements

• Bachelor's Degree or an acceptable combination of equivalent education and experience
• Minimum three years of experience in a client-facing, technical computer support position
• Working knowledge of PC and MAC hardware, smart devices, and printers
• Proficiency in Windows 7/10 and MS Office 365
• Understanding of TCP/IP, local area networking, and Ethernet interfaces
• Excellent written and oral communication skills for explaining technical concepts to non-technical users
• Ability to perform shift work, including evenings and weekends
• Ability to physically move and install equipment safely using basic hand tools

Preferred Qualifications

• Experience with ServiceNow or TeamViewer
• Experience with web-based applications and Portal platforms
• Experience with creating scripts

About the Company

The Rotman School of Management is part of the University of Toronto, a global centre of research and academic excellence. Rotman serves as a catalyst for transformative learning and insights, bringing together diverse views to create value for business and society.