IT Support Specialist

Responsibilities

• Provide first line support for information technology issues via phone, email, or ticketing systems
• Track issues to resolution and update the internal knowledgebase
• Manage user accounts, including creation, changes, deletions, password resets, and permissions
• Support computers, laptops, tablets, smartphones, and various applications
• Monitor and escalate alerts from antivirus and backup systems
• Manage critical incidents and act as a liaison between customers and technical escalation teams

Requirements

• Proficiency in MS Windows 10, MS Office, and MS Outlook
• Experience with MS Exchange Administration and Active Directory
• Familiarity with Asset Inventory Management Software and help desk/ticketing software
• Ability to work cooperatively in a busy environment
• Awareness of quality management systems

About the Company

Surge Staffing is an equal opportunity employer dedicated to providing staffing solutions and professional services.