C
Posted 4 hours ago
IT Support Specialist - Senior
C3ELIT Support Specialist - Senior
Requirements
U.S. Citizenship, 7+ years technical deskside support experience, Ability to obtain Public Trust clearance, High School diploma
Skills
WindowsmacOSActive Directory
About the role
Responsibilities
- Provide Tier 2 and Tier 3 deskside end user support including imaging, deployment, and asset management
- Troubleshoot complex hardware and software issues in MS Windows and Apple (MAC) environments
- Perform repairs on Apple computer and iOS hardware and software
- Execute IMAC procedures and lifecycle refresh activities
- Act as an escalation point for Junior and Mid-level deskside engineers
- Support Office 365, Google Workspace, VPN, Active Directory, and Thin Client
- Manage conference room and VTC setups
- Document problem resolution progress in ITSM systems to meet SLAs
Requirements
- U.S. Citizenship required
- Ability to attain a Public Trust clearance
- Minimum of 7 years of related technical deskside support experience
- High School diploma or equivalent
- Ability to obtain HDI Technical Support Professional certification within six months
- Reliable and independent transportation for travel to various field sites
Preferred Qualifications
- Experience with JAMF for MAC OS imaging
- Familiarity with Remedy or ServiceNow
- CompTIA A+, Network+, or Security+ certifications
- Experience with SCCM, Bomgar, and Zoom
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C3EL · Washington
