IT Support Specialist - Senior

Responsibilities

• Provide Tier 2 and Tier 3 deskside end user support including imaging, deployment, and asset management
• Troubleshoot complex hardware and software issues in MS Windows and Apple (MAC) environments
• Perform repairs on Apple computer and iOS hardware and software
• Support Active Directory, MS Office Suite, Google Workspace for Enterprise, VPN, SCCM, VTC, and Zoom
• Act as an escalation point for Junior and Mid-level desk side engineers
• Manage service requests and document progress within ITSM systems like Remedy or ServiceNow
• Handle installation and configuration of new machines and conference room/VTC setups

Requirements

• U.S. Citizenship required
• Ability to attain a Public Trust clearance
• Minimum of 7 years of related technical deskside support experience
• High School diploma or equivalent
• Reliable and independent transportation for travel to various field sites
• Ability to obtain HDI Technical Support Professional certification within six months

Preferred Qualifications

• Experience with JAMF for MAC OS Imaging
• Familiarity with Remedy or ServiceNow
• CompTIA A+, Network+, or Security+ certifications
• Knowledge of Smart cards / PIV cards