IT Support Specialist

Responsibilities

• Provide 1st and 2nd level IT support service with high quality communication
• Respond to technical support queries and log them into the IT Service Management System
• Troubleshoot end-user hardware, operating systems, basic network, and voice communications
• Install and configure Windows and Apple desktops and laptops
• Maintain and update internal knowledge base of procedural and technical information
• Ensure all new hardware and software assets are entered into the inventory system
• Travel to provide on-site IT support for client offices and temporary sites

Requirements

• 5+ years of experience in IT or technology in a customer service role
• Experience troubleshooting hardware, operating systems, and basic network issues
• Proficiency in Windows Active Directory Management
• Ability to travel up to 50%
• Strong problem-solving and communication skills
• Ability to work under pressure and manage multiple deadlines

Benefits

• Medical, dental, and vision coverage
• Paid time off
• 401(k) with company match
• Life insurance and voluntary supplemental insurance
• Parental leave and adoption assistance
• Tuition assistance

About the Company

RRD provides marketing, packaging, print, and business services to the world’s most respected brands, utilizing proprietary technology and advanced data analytics to drive organizational decision-making.