IT Support Specialist

Responsibilities

• Provide front-line IT support via walk-ups, tickets, and chat, ensuring timely resolution within SLAs
• Support and troubleshoot SaaS applications such as Google Workspace, Okta, Atlassian Cloud, and Slack
• Deliver technical expertise in macOS, Windows, and device/identity management using Azure AD, Jamf, and Intune
• Manage employee lifecycle tasks including onboarding, offboarding, and equipment reclamation
• Lead New Hire IT Orientation and provide day-one technical guidance
• Act as the point of contact for conference room AV systems including Neat, Crestron, and Zoom
• Maintain accurate asset management and inventory records
• Develop and maintain IT documentation for end users and internal teams
• Support IT initiatives such as deployments, office moves, and system migrations

Requirements

• Proven experience providing IT support in a corporate environment
• Proficiency with ticketing systems such as Jira and FreshService
• Hands-on experience supporting enterprise SaaS platforms
• Familiarity with conference room technologies (Neat, Crestron, Logitech)
• Experience with Wi-Fi, VPN, DNS, or basic networking troubleshooting
• Knowledge of information security best practices
• Strong problem-solving and communication skills
• Willingness to work onsite 5 days a week in Toronto

Benefits

• Competitive salary, bonuses, and equity
• Comprehensive benefits covering physical and mental healthcare, retirement, and family support
• R&R days, generous vacation policy, and industry-leading parental leave
• Professional development budget to support continuous learning
• Catered lunches, fully-stocked kitchens, and wellness reimbursement

About the Company

Ripple is building a world where value moves like information does today. Through our crypto solutions for financial institutions, businesses, governments, and developers, we are improving the global financial system and creating greater economic fairness and opportunity for more people, in more places around the world.