IT Support Specialist

About the Company

Panthalassa is a renewable energy and ocean technology company committed to developing technologies that ensure a sustainable future by unlocking the energy potential of oceans. Headquartered in Portland, Oregon, the company operates as a public benefit corporation backed by leading venture capitalists and philanthropic investors.

Responsibilities

• Serve as the primary point of contact for end-user support for laptops, phones, A/V systems, and printers
• Manage and resolve support requests via Jira Service Management, Slack, and Jira
• Administer SaaS tools including Google Workspace, Slack, Atlassian, and Microsoft Office
• Support employee onboarding and offboarding through account and device provisioning
• Document processes and maintain the internal knowledge base in Confluence
• Manage inventory of technology peripherals and equipment
• Participate in office build-outs and physical technology setups

Requirements

• 2+ years of experience in technical support or desktop support
• Strong troubleshooting skills across Windows, macOS, and Linux
• Proficiency with Google Workspace, Slack, Confluence, and Jira
• Ability to support A/V equipment, printers, and basic networking
• Excellent communication and customer service skills
• Process-oriented mindset with strong documentation skills

Preferred Qualifications

• Experience with MDM tools such as Intune, JumpCloud, Jamf, or Kandji
• Familiarity with scripting languages like Python, PowerShell, or Bash
• Exposure to zero trust security models and modern identity management

Benefits

• Cash compensation between $75,000 - $95,000
• Company equity
• 100% company-paid gold level PPO health, dental, and vision insurance for employees and dependents
• Flexible paid time off
• 401(k), health FSA, and dependent care FSA options
• Relocation assistance to Portland