IT Support Specialist

Responsibilities

• Serve as the primary point of contact for troubleshooting hardware, software, and network issues
• Collaborate with cross-functional teams to identify opportunities for process improvement
• Support the creation and maintenance of repeatable workflows like onboarding and device imaging
• Coordinate with vendors for equipment procurement, repairs, and maintenance
• Manage hardware and software inventories to maintain secure and standardized systems
• Orchestrate high-production all-hands events by managing AV and technical aspects

Requirements

• Strong technical expertise in macOS
• Working knowledge of Windows
• Experience with identity and device management (e.g., Azure AD, Jamf, Intune)
• Proficiency with Google Workspace, Office 365, Slack, and Atlassian products
• Excellent written and verbal communication skills
• Proven troubleshooting and problem-solving skills in Mac environments

Preferred Qualifications

• Experience automating workflows via scripting or low-code tools
• Experience managing IT projects
• Experience mentoring junior team members

About the Company

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity.