IT Support Specialist

About the Company

Ontic provides software that helps corporate and government security teams identify threats, assess risk, and respond faster to keep people and organizations safe. Its AI-powered Connected Intelligence Platform unifies security operations and data into a centralized system of record.

Responsibilities

• Serve as the in-office point of contact for IT support requests, walk-ups, and incident triage
• Troubleshoot hardware/software issues across macOS and Windows
• Administer and support macOS and Windows devices via MDM workflows (Jamf, Intune)
• Image, provision, and configure new computers for onboarding
• Support endpoint security tooling including CrowdStrike and Rapid7
• Provide on-site support for office A/V needs and meeting room readiness
• Maintain accurate IT asset inventory and track lifecycle events
• Build and maintain automations for macOS administration using shell scripts

Requirements

• 3+ years of hands-on IT support experience (help desk and endpoint administration)
• Strong working knowledge of macOS and Windows administration
• Experience with Jamf and/or equivalent MDM tooling
• Experience with Microsoft Intune or equivalent Windows management
• Strong hands-on scripting and automation experience (macOS-focused)
• Proficiency administering Microsoft Office / Microsoft 365
• Working knowledge of Microsoft Active Directory concepts
• Familiarity with endpoint security tooling such as CrowdStrike and Rapid7
• Experience supporting A/V equipment in an office environment
• Strong ticketing discipline using systems like Jira Service Management

Preferred Qualifications

• Experience with Jamf Security Cloud
• Familiarity with identity/access tooling (SSO, MFA, conditional access)
• Basic administration concepts in AWS and Azure
• Experience supporting Android Enterprise workflows
• Comfort supporting Linux endpoints
• Experience in environments with compliance requirements (SOC 2, ISO 27001)
• Basic networking troubleshooting skills