IT Support Specialist

Responsibilities

• Provide technical support for school hardware, software, networks, and user devices
• Respond to IT tickets, emails, and walk-ins from staff and students
• Troubleshoot laptops, Chromebooks, desktops, printers, and classroom technology
• Configure and maintain Windows laptops and Chromebooks
• Perform basic troubleshooting of switches, firewalls, and access points
• Manage user accounts in Google Workspace and school systems
• Maintain classroom technology including projectors, sound systems, and interactive panels
• Install and support educational software and manage printer drivers
• Document daily tasks, inventory, and recurring problems in the help desk system
• Provide on-site technical support for school events such as graduations and assemblies

Requirements

• Bachelor’s degree in Information Technology, Computer Science, or a related field
• 2–3 years of experience in IT support or technical troubleshooting
• Knowledge of Windows, macOS, and ChromeOS
• Basic understanding of networking (TCP/IP, DNS/DHCP)
• Experience with Google Workspace for Education
• Familiarity with IT asset management and ticketing systems
• Ability to support AV equipment and printers

Preferred Qualifications

• Experience working in an educational environment