IT Support Specialist

Responsibilities

• Provide first and second-line on-site customer support and incident analysis
• Maximize first-call resolution rates through effective liaison
• Record and track incident, problem, and request information
• Participate in the reconfiguration and installation of PC environments
• Document operational support procedures and draft technical content for the knowledge database
• Participate in the testing and administration of applications
• Liaise with system and database administration teams for execution of tasks

Requirements

• Minimum of 4 years of relevant professional experience in IT Support
• Fluency in both English and French (written and oral)
• ITIL V4 Foundation Certification (or ability to pass within 3 months of starting)
• Proficiency in MS Office applications and Windows 11
• Experience supporting desktops, laptops, smartphones, tablets, and video conferencing
• Strong problem-solving, analytical, and communication skills

Preferred Qualifications

• Knowledge of Jira, Azure, and ServiceNow

Benefits

• Competitive compensation and benefits package
• Hospitalization plan and meal/commuting allowances
• Mobility budget (if applicable)
• On-premises well-being activities
• Continuous learning opportunities via Udemy for Business and ad-hoc training
• Personalized development plans for career growth

About the Company

Netcompany is a leading digital transformation partner dedicated to responsible digitalisation. With over 8,900 professionals across Europe, we build innovative, inclusive solutions that help EU institutions and private organisations thrive in a rapidly evolving digital world.