IT Support Specialist

Responsibilities

• Administrate user accounts for network, e-mail, and other applications
• Provide technical support to end users regarding hardware, peripherals, mobile phones, and office applications
• Identify, research, and resolve technical problems related to IT equipment and software
• Respond to IT tickets, telephone calls, and emails to ensure timely resolution
• Document, track, and monitor technical issues
• Collaborate with regional and global IT team members

Requirements

• Bachelor’s Degree in Computer Science or Information Technology
• Experience with Exchange Server Tools and Office 365
• Ability to work fully office-based in Munich, Germany

Preferred Qualifications

• 2+ years of experience in a help desk or IT Support role
• Experience with other cloud-based applications

Benefits

• Competitive compensation and benefits package
• Competitive PTO packages
• Structured career paths with professional growth opportunities
• Company-sponsored employee appreciation events
• Employee health and wellness initiatives

About the Company

Medpace is a full-service clinical contract research organization (CRO) providing Phase I-IV clinical development services to the biotechnology, pharmaceutical, and medical device industries. Headquartered in Cincinnati, Ohio, Medpace employs more than 6,000 people across 40+ countries, working to accelerate the global development of safe and effective medical therapeutics.