IT Support Specialist

Responsibilities

• Respond to and resolve support requests from end-users to ensure seamless day-to-day operations
• Manage employee onboarding and offboarding processes, including user account creation and group management
• Install, troubleshoot, and coordinate technical services for computers, peripherals, printers, and AV devices
• Install operating systems and software on user devices and resolve related issues
• Support the assignment, return, and tracking of IT assets and shipments
• Monitor printer supplies and ensure availability and proper functioning
• Provide support for network access requests and perform technician-level interventions on network hardware and servers
• Handle new software installation requests in line with internal procedures

Requirements

• Degree from a relevant vocational high school, associate degree, or bachelor’s degree
• Proficiency in spreadsheet software, specifically Google Sheets and MS Excel
• Familiarity with Windows, macOS, and Linux operating systems
• Strong knowledge of system and network concepts, including wired and wireless technologies
• Experience managing Active Directory and JumpCloud
• Experience with SaaS management tools such as Jira and Slack
• Proficiency in English to fulfill job responsibilities
• Experience with video conferencing technologies like Skype or Zoom

Benefits

• Monthly meal allowance
• Comprehensive private health insurance
• Access to wellness programs including yoga, running, and cycling clubs
• Learning resources including Spotify, LinkedIn Learning, MasterClass, and CloudGuru
• Internal training on AI fundamentals, coding, and personal development
• Employee Stock Option Plan (ESOP) eligibility
• Global retreats and team-building activities

About the Company

Insider One is a leading B2B SaaS unicorn and marketing platform that unites data, personalization, and journey orchestration. Powered by AI and a Customer Data Platform (CDP), we help marketing teams reach their peak potential across channels like WhatsApp, SMS, Email, and Web. With over 1,500 team members across 30+ offices, we are committed to building a socially progressive technology community.