IT Support Specialist

Responsibilities

• Provide Level 1 and Level 2 technical support to internal users
• Troubleshoot PC-related problems, hardware, software, and network connectivity
• Perform deskside support for laptops, printers, scanners, and peripheral devices
• Respond to service desk tickets in accordance with established SLAs
• Document issues, resolutions, and updates in the ticketing system

Requirements

• 3+ years of experience in desktop or IT support
• Proficiency in Windows-based PC hardware diagnostics and software troubleshooting
• Experience with application support, installation, and configuration
• Basic networking knowledge including IP configuration and LAN/WAN environments
• Experience with ticketing systems such as ServiceNow or Jira
• Ability to meet strict SLA requirements and rapid response times
• Excellent communication and customer service skills

Preferred Qualifications

• Familiarity with Jira or ServiceNow ticketing systems

About the Company

IEM is dedicated to delivering world-class electrical distribution systems and solutions for complex power needs, shaping the future of industries that power the world.