IT Support Specialist I

Responsibilities

• Provide Tier 1 technical support for laptops, desktops, mobile devices, peripherals, printers, and standard business applications
• Respond to support tickets, emails, in person requests, and phone requests in a timely and professional manner
• Troubleshoot Windows, Microsoft 365, Zoom, VPN, Wi-Fi, MFA, password, and basic networking issues
• Assist with onboarding and offboarding tasks including workstation setup and equipment preparation
• Configure and deploy IT equipment for new hires and existing employees
• Support conference room technology and video conferencing setup
• Assist with inventory tracking and asset management
• Follow security policies and ensure proper handling of company equipment and data

Requirements

• 1–3 years of experience in IT support, help desk, or desktop support
• Working knowledge of Windows 11 installation and troubleshooting
• Experience with Microsoft Office 365 and Zoom
• Basic familiarity with Active Directory, Microsoft Entra ID, or Group Policy
• Basic understanding of DNS, DHCP, VPN, and Wi-Fi
• Experience using ticketing systems and following escalation procedures
• Hands on experience configuring laptops, peripherals, and audio/video equipment

Preferred Qualifications

• MDM, VPN, and Microsoft Intune experience
• Familiarity with security applications and endpoint protection tools
• Experience with IT asset management or inventory tracking
• IT certifications such as CompTIA A+ or Microsoft Fundamentals
• Familiarity with Generative AI tools like ChatGPT

Benefits

• Flexible hybrid work schedule (Tuesdays, Wednesdays, Thursdays in office)
• Competitive benefits and paid time off
• Pension plan
• Educational and professional development financial assistance
• Employee referral bonus program

About the Company

Kroll Bond Rating Agency (KBRA) is a full-service credit rating agency registered with various global financial authorities, providing credit ratings and financial analysis services.