IT Support Specialist

Responsibilities

• Act as the first point of contact for IT queries via telephone, remote access, and on-site support
• Manage and record all requests using the Ivanti Neurons ITSM ticketing system
• Provide first-line support by assessing request urgency and resolving basic technical issues
• Diagnose software configuration, updates, bug fixes, and patches to ensure system stability
• Assist with user on-boarding and off-boarding processes, including hardware delivery and software installation
• Manage user access rights and support IT workstations (Windows 11, M365 suite)
• Maintain and update technical documentation
• Assist with IT procurement, including managing orders, delivery dates, and complaints
• Provide on-site support and travel to various locations in Germany and abroad when required

Requirements

• Relevant degree in IT or completed vocational training in the IT sector
• Proven experience in an IT customer support role
• Excellent understanding of Windows platforms, operating systems, and servers
• Proficiency with Microsoft Windows 11, M365 suite, and Active Directory
• Knowledge of SCCM, Microsoft Exchange, GPO, PowerShell, and SharePoint is an asset
• Solid understanding of ITIL and ISO/IEC 20000 standards
• Strong analytical thinking and troubleshooting skills
• High level of personal commitment and ability to prioritize tasks
• Excellent English language skills and intercultural competence
• German language skills are an advantage

Benefits

• International working environment within the international development cooperation sector
• Supportive team culture with short communication and decision-making processes
• Reliable permanent employment position
• Wide range of benefits including job ticket, job bike, and gym membership support
• Access to company canteen and capital-forming benefits (VL)

About the Company

GOPA Group Service GmbH operates within the international development cooperation sector, offering meaningful work in an exciting and non-ordinary environment. We value diversity in all its forms and strive to build high-performing, inclusive teams.