IT Support Specialist

Responsibilities

• Serve as the primary point of contact for internal IT support, addressing issues with computer systems, hardware, software, and networks for both on-site and remote staff.
• Perform regular maintenance and monitoring of company IT equipment to ensure optimal functionality.
• Manage IT inventory, track equipment status, and maintain detailed records of hardware and software assets.
• Prepare, format, and configure laptops and devices for new staff members, ensuring necessary applications and security protocols are in place.
• Install, modify, and repair computer hardware and software while diagnosing and resolving technical issues.
• Install and connect IT hardware such as monitors, keyboards, printers, and other peripherals.
• Provide guidance and training to non-technical staff regarding company systems and remote work tools.
• Collaborate with external vendors and IT service providers as required.

Requirements

• Proven experience as an IT Support Specialist, specifically in internal staff support and equipment maintenance.
• Comprehensive knowledge of operating systems including Windows, macOS, Android, and iOS.
• Strong understanding of Microsoft Office applications and the ability to provide user support.
• Proficiency in hardware and software installation, configuration, and maintenance.
• Strong troubleshooting skills across various technology platforms and remote environments.
• Knowledge of remote troubleshooting techniques and network security practices.
• Excellent communication and interpersonal skills for both in-person and virtual interaction.
• Strong organizational skills with the ability to manage multiple tasks simultaneously.

Preferred Qualifications

• Familiarity with Mobile Device Management (MDM) solutions.
• Experience with Microsoft Azure, Intune, or Apple Business Manager.

About the Company

GEN PLUS Group is a vibrant global collective of agencies reshaping industry norms. Comprising over 3,000 industry experts from 60+ nationalities, we unite strategic communications, content creation, talent representation, and innovation under one banner to deliver impactful outcomes for brands and people globally.