IT Support Specialist

Responsibilities

• Support service personnel in the installation of hardware and peripheral components such as monitors, keyboards, printers, and disk drives
• Load specified software packages including operating systems and productivity programs into computers
• Verify efficient and effective system operation through commands, observation, and feedback
• Provide instructions to team members on the appropriate use and maintenance of equipment, software, and manuals
• Respond to client inquiries concerning systems operation and diagnose hardware, software, and operator problems
• Coordinate activities with helpdesk, network services, or other information systems groups
• Refer major hardware problems to service personnel for correction

Requirements

• Bachelor's degree or equivalent combination of education and experience
• 1-2 years of relevant experience supporting a multi-national or global organization
• Proficiency with Office 365 and Microsoft Windows maintenance
• Must be a U.S. Citizen or Permanent Resident
• Strong communication and collaboration skills with a professional demeanor

Preferred Qualifications

• Experience with Quantum ERP

About the Company

GA Telesis is a global leader providing integrated solutions to the aviation and aerospace industries. With a vast global network spanning 54 locations in 30 countries, we serve over 2,000 customers, including airlines and MRO providers. Our mission is customer success through intelligently defining the future of aviation.